Returns
At Gadgets Trendz, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a straightforward process to ensure that your return is handled efficiently.
1. Return Policy
1.1 Eligibility for Returns
- Items must be returned within 30 days of the date you received them.
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- Certain items, including sale items, gift cards, and personal care products, are not eligible for returns.
1.2 How to Initiate a Return
- Contact our customer service team at returns@gadgetstrendz.com with your order number and the reason for the return.
- Our team will review your request and provide you with a return authorization and instructions.
2. Return Process
2.1 Packing Your Return
- Pack the item securely in its original packaging.
- Include a copy of your receipt or proof of purchase in the package.
2.2 Return Shipping
- You will be responsible for paying for your own return shipping costs.
- Shipping costs are non-refundable.
- For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.
2.3 Sending Your Return
- Follow the instructions provided by our customer service team to send your return to the designated address.
3. Refunds
3.1 Processing Refunds
- Once we receive and inspect your returned item, we will process your refund.
- A credit will be applied to your original method of payment within a certain number of days, depending on your payment provider.
3.2 Refund Status
- If you haven’t received your refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at refunds@gadgetstrendz.com.
4. Exchanges
4.1 Exchange Policy
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@gadgetstrendz.com.
- We will provide you with instructions on how to proceed with your exchange.
5. Non-Returnable Items
5.1 Non-Returnable Items Include:
- Sale items
- Gift cards
- Personal care items (e.g., skincare, cosmetics) that have been opened or used