Returns

At Gadgets Trendz, we want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a straightforward process to ensure that your return is handled efficiently.


1. Return Policy

1.1 Eligibility for Returns

  • Items must be returned within 30 days of the date you received them.
  • Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Certain items, including sale items, gift cards, and personal care products, are not eligible for returns.

1.2 How to Initiate a Return

  • Contact our customer service team at returns@gadgetstrendz.com with your order number and the reason for the return.
  • Our team will review your request and provide you with a return authorization and instructions.


2. Return Process

2.1 Packing Your Return

  • Pack the item securely in its original packaging.
  • Include a copy of your receipt or proof of purchase in the package.

2.2 Return Shipping

  • You will be responsible for paying for your own return shipping costs.
  • Shipping costs are non-refundable.
  • For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

2.3 Sending Your Return

  • Follow the instructions provided by our customer service team to send your return to the designated address.


3. Refunds

3.1 Processing Refunds

  • Once we receive and inspect your returned item, we will process your refund.
  • A credit will be applied to your original method of payment within a certain number of days, depending on your payment provider.

3.2 Refund Status

  • If you haven’t received your refund yet, first check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at refunds@gadgetstrendz.com.


4. Exchanges

4.1 Exchange Policy

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at exchanges@gadgetstrendz.com.
  • We will provide you with instructions on how to proceed with your exchange.


5. Non-Returnable Items

5.1 Non-Returnable Items Include:

  • Sale items
  • Gift cards
  • Personal care items (e.g., skincare, cosmetics) that have been opened or used